How can i contact customer service?
Email us at [email protected]. Customer Service will respond to your email as soon as possible. We look forward to hearing from you.
How secure is my personal information?
Your personal information will definitely secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.
For more information please have a look at part – Privacy Notice at the bottom of the website.
Do you accept returns?
We gladly accept returns for unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.
Do you ship internationally?
Unfortunately, currently we are shipping within the US only.
What if I make a mistake in my order?
Please contact us at [email protected] and we will work to correct the problem as soon as possible.
How do I track my order?
Creating a customer account with us is always a good idea! You can log in and view your orders and tracking numbers at any time. Whether you created an account or checked out as a guest you should’ve received a shipping confirmation email with tracking. If you did not receive it contact us at [email protected].
Is all merchandise new?
All merchandise listed on our site is new, unless a product states in the description that it is pre-owned.
How can I track my shipment?
Once we have shipped out your order you will receive a shipment confirmation email including a USPS tracking number.Click the tracking number to link to the order’s shipment status. However, USPS can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available.
I never received a confirmation email for my order but I thought I placed it. What is the status of my order?
If you did not receive a confirmation email shortly after placing your order that means we did not receive your order. Your payment more than likely was not accepted.
I keep trying to order but am not getting an email confirmation. When I check my bank account it shows I was charged. Did you receive my order?
No. Your order was not received by us. What you see on your bank account is a pre authorization that will go away soon. Reasons for this happening are usually associated with your payment not being accepted. Your bank may flag it as fraud to protect you. Other common reasons are if your billing address you’re entering on our website doesn’t match what the bank has on file for you, common when you’ve moved. You’ll know your order was successful and payment was received only when you get an email confirmation for the order.
How quickly will my order ship out?
Our processing time is usually 2-3 business days from the time you place your order. Please allow 4-8 business days within the US (USPS will take care the rest).